- Analyze incident trends;- Log problem;- Identify root cause;- Track problem progress;- Verify known errors;- Control known errors;- Resolve problems;- Close problemsknown errors;- Quality Control Activities;- Establish problemknown error control system;- Setup and maintain support contacts;- Establish preventive maintenance procedures;- Establish known error verification facilities;- Establish supplier support interfaces;- Develop management reports;- Perform continuous process improvement.